Guest Service Representatives

Job Description

The Company: Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world-renowned innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge, and professionalism desired by leading companies in the industry.

Qualifications

• Customer service
• Organizational skills
• Computer skills
• Cash handling
• Leadership
• Communication skills
• Entry level

Responsibilities

• Prepare work area and maintain master client file.
• Ensure adequate supplies are available at the front desk.
• Greet clients and schedule their services, suggesting add-on services.
• Deliver superior customer service to each client.
• Resolve client situations within company standards.
• Handle all transactions for clients: Check-in, Check-out, Gift Card Sales, and VIP Program Sales.
• Assist with and sell retail products.
• Clean work area regularly each day.
• Actively participate in sales promotions.
• Close out and balance the cash drawer after each shift.
• Responsible for cash drawer accuracy.
• Maintain an accurate client system database.
• Comply with all state, federal, and campus policies.
• Aid with special projects.

Knowledge, Skills, and Abilities

• Superior Customer Service Skills, consistent communication skills
• Team Player
• Cash Handling
• Detail Oriented, Computer skills
• Good organizational skills