Guest Services Associate - Francis Ford Coppola Winery (Seasonal)

Location: Geyserville, CA

About the Role

Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.

Responsibilities

• Ensures smooth operations of daily activities, including effective communication, managing traffic flow, and engaging guests.
• Greets all guests promptly and warmly; assists with questions, check-in, and provides excellent service.
• Performs daily operational responsibilities, including opening and closing duties.
• Answers all incoming calls and emails promptly and professionally; escalates to manager if guest needs additional assistance.
• Accurately processes transactions on the register system.
• Assists customers with amending orders and follows through on all levels, including working within internal databases and alerting affected departments.
• Assists managers, teams, and guests during emergency responses.
• Recommends property experiences, including dining, tastings, pool, and events to guests.
• Proactively assists current members and sells new memberships.
• Stays updated on local events and points of interest, communicating information appropriately to customers.
• Stays updated with ABC regulations and adheres to established policies regarding the handling and service of alcoholic beverages.
• Works on special projects, events, and experiences.
• Other duties as assigned.

Requirements

• High school diploma or GED required.
• 6+ months of related experience preferred; sales background desired.
• TIPS certification required within 30 days of employment.
• CA Food Handlers certification required within 30 days of employment.

Skills

• Organized and detail-oriented.
• Ability to remain calm and customer-focused during high-volume periods.
• Knowledgeable of safety and emergency protocols.
• Ability to communicate effectively and provide exceptional customer service to diverse groups.
• Flexible and enthusiastic in meeting changing workplace priorities.
• Basic business math skills.
• Maintains a professional appearance and demeanor.
• Working knowledge of wine, the wine industry, and the Sonoma County region.
• Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel).
• Ability to use multiple devices, including radios, computers, iPads, and phones.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Working Conditions

• Required to drive an automotive vehicle or equipment.
• Works in indoor and outdoor environments with exposure to temperature variations.
• Exposure to weather-related temperature and humidity extremes.
• Shift rotation required.
• Required to wear PPE (Personal Protective Equipment).
• Works in close quarters or confined spaces.
• Occasionally required to lift and carry cases of wine.
• Must be able to work evenings, weekends, and holidays as needed.

Pay

The pay range for this Non-Exempt position is $18.00 to $23.03 per hour. Actual placement within the range will be contingent upon factors including qualifications, education, experience, and internal equity.

Benefits

• Comprehensive health insurance (medical, dental, vision) with nearly full coverage for employees and a large percentage for dependents.
• Life, disability, and flexible spending accounts.
• 401(k) with generous company match and discretionary profit sharing.
• Paid time off (PTO) and paid holidays.
• Wine and merchandise discounts.
• Tuition reimbursement.
• Gym discounts and more.