Guest Services Associate - BDM Guest Services - St. Elizabeth Boardman Hospital - PRN

Mission

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on those who are poor and under-served.

Summary of Job Responsibilities

• Makes visitors feel welcome, assists with accurate information and directions, processes visitor requests, and directs to appropriate departments.
• Registers surgical patients.

Qualifications

• Strong communication and organizational skills.
• Ability to use computer.
• Self-motivated.
• Commitment to service excellence.
• Courteous and caring demeanor.
• Willingness to serve others.
• Excellent verbal communication skills.

Education and Experience

• High School Diploma or G.E.D.
• Telephone and computer experience required.
• Must be able to work with people of different cultures.

Principal Job Accountabilities

• Serves as a customer service representative and promotes service excellence to everyone he/she comes in contact with.

Job Specific Essential Responsibilities

• Attentive and provides current information to each visitor/person who enters the facility and requests information.
• Attentive and provides current information to each visitor/person who enters the facility and requests information.
• Maintains an accurate list of patients and visitors.
• Answers incoming calls and provides information such as a patient's room number and visiting hours.
• Keeps an event calendar and directs visitors to meetings, seminars, and symposiums.
• Calls for transport services.
• Keeps abreast of lobby activity and contacts Protective Services for those who might require additional attention.
• Ensures completion of all required pre-surgical patient registration information.
• Responsible to keep families in the surgical waiting area updated on communication from surgery.
• Walks patients and families to and from assigned patient rooms multiple times every shift.
• Maintains beepers/other related equipment in proper working order.
• Provides assistance to lobby traffic during drills, alarms, or disasters.
• Performs additional duties as assigned.

Job Families for Job Profiles

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.

Benefits

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.