Guest Services Associate

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete.
• Aid in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Serve as a supervisor for the bell staff to ensure that the arrival, departures, and all other guest contacts are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees.
• Paid time off and 401(k) for full-time employees.
• All employees get discounts on hotels across the country!
• Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for you and a referred associate.
• DailyPay: access to your already earned wages before payday.
• Opportunities for upward mobility and growth within the company.