Guest Services Associate

About the role

The Guest Services Associate transforms questions into solutions, challenges into opportunities, and visits into cherished memories. This role involves welcoming and assisting guests, coordinating with other departments, providing accurate information, resolving concerns, and maintaining up-to-date knowledge of SKYLAKE events and safety protocols.

Responsibilities

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency.
• Anticipate guest needs by observing cues and proactively offering assistance.
• Cook with other departments and team members to ensure guest requests are fulfilled quickly and accurately.
• Aid with ticket sales, wristbands, and rentals.
• Provide clear, helpful information about attractions, schedules, and SKYLAKE policies.
• Resolve guest concerns quickly and professionally, escalating issues when necessary.
• Provide accurate information about attractions, dining, and special events, tailoring recommendations to each guest’s needs.
• Resolve guest concerns with empathy and professionalism, ensuring a positive outcome that reflects SKYLAKE standards of excellence.
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols.

Requirements

• A genuine passion for hospitality and creating memorable experiences.
• Strong communication skills and the ability to connect with guests.
• Problem-solving abilities and a calm, positive demeanor under pressure.
• Experience in customer service, hospitality, or guest-facing role (theme park or attractions experience a plus).
• Professional, energetic, self-motivated, and having a positive attitude!
• Able to work in an outdoor environment with loud noises.
• Able to read, write, communicate, and follow safety instructions and procedures.
• Able to work a flexible schedule, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast-paced, outdoor environment.

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Outdoor work experience

Benefits

• Discounts on food, beverages, and retail items
• Discounted meals at the employee canteen
• An active, outdoor environment that keeps work fun and engaging!

Pay

This position is classified as non-exempt in accordance with applicable wage and hour laws. Compensation is commensurate with experience.

Schedule

This position requires flexibility to work nights, weekends, and holidays.