Guest Services Associate

Essential Duties & Responsibilities

• Ensure all visitors, clients, and exhibitors feel welcomed, valued, and supported through courteous, timely, and professional interactions
• Respond promptly to all questions from visitors, clients, contractors, and other MCCA departments, ensuring they receive accurate information and directions
• Use iPads and mobile devices to access and share relevant information about MCCA facilities, directions, and events with visitors
• Cook up with MCCA staff via cell phone and other communication channels to address any issues or concerns that arise
• Provide on-the-ground support during events, ensuring visitors and exhibitors have access to necessary information, resources, and guidance
• Actively promote an inclusive workplace environment that values and allows all individuals to feel welcome, supported, and able to contribute to the fullest potential

Supervision Received

• Supervision is provided by the Guest Services Manager and includes training, coaching, performance evaluation, and inspection of work

Knowledge, Skills, and Abilities Required

• Ability to create a welcoming experience for visitors through positive interactions, strong verbal communication, and clear, accurate information delivery
• Quick to learn and knowledgeable about MCCA facilities, events, and local recommendations, with the ability to effectively use iPads and digital tools to navigate applications and communicate in a fast-paced environment
• Proactive, adaptable, and capable of anticipating guest needs, resolving issues efficiently, and collaborating effectively with the team
• Comfortable standing for extended periods with or without reasonable accommodation

Education/Experience

• A degree or completed coursework in customer service, hospitality, event management, or a related field is preferred
• A minimum of two years of professional work experience preferred

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Work Schedule

• The work schedule for this position typically fluctuates based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends, and holidays

Dress Code

• Provided uniform is expected to be worn in appropriate manner and kept in good, clean condition