Guest Services Associate

WHO WE'RE LOOKING FOR

The GRAMMY Museum is an exciting and interactive celebration of the power of music occupying a vibrant space in downtown Los Angeles. Four floors of cutting-edge exhibits, interactive experiences, and films provide a one-of-a-kind visitor experience - engaging, educational, celebratory, and inspirational.

WHAT YOU’LL DO

• Aid customers with ticket purchases by using TicketSocket/Universe and cash handling.
• Keep track of timed ticket allotments to monitor the GRAMMY Museum’s capacity limits.
• Provide information to guests and visitors about the GRAMMY Museum.
• Oversee ticket operations in manager’s absence and follow procedures for opening/closing ticket booths.
• Accurately reconcile all ticket sales at the end of each business day.
• Maintain cleanliness of workstation and retail store at all times.
• Assist management with special projects.
• Assist store manager with all store duties, including opening/closing retail store and ensuring store is maintained and stocked.
• Recommend, select, and help locate merchandise.
• Give tours to groups of adults or students as needed.
• Other duties as assigned.

SKILLS & EXPERIENCE

• A High School Diploma or equivalent.
• Previous retail experience including with retail store merchandise displays and promotions.
• Strong cash handling experience and experience operating a POS/register system.
• A dynamic and positive personality with demonstrated professionalism and respect when dealing with clients, customers, and team members.
• Exceptional customer service skills with the desire to lead by example.
• Excellent oral/written communication skills.
• Bilingual language skills a plus.
• Must be punctual in reporting to work and returning from breaks.