Guest Services Associate

Job Duties

• Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility.
• Creates positive first and last impressions.
• Serves as an easily accessible and identifiable source of campus and local area information.
• Performs appropriate screening procedures for patients, guests and vendors.
• Opens car doors and assist patients and visitors safely in and out of their vehicles.
• Assists patients with the use of Valet Parking and Shuttle services.
• Escorts or transports patients in wheelchairs to priority locations.
• Assists in coordinating transport of patients with patient transport service as needed.
• Evaluates need for patient transfer and lift team, calls for assistance as needed.
• Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees.
• Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary.
• Checks wheelchairs and other equipment for defects and takes for service as needed.
• Interacts with patients, visitors, guests and vendors in a courteous and professional manner.
• Remains courteous, tactful and respectful at all times.
• Approach and connect with patients and visitors to discover any assistance they may require.
• Responds to requests as appropriate and alert clinical staff and other hospital departments as needed.
• Ensures hospital entrances and lobbies are clear, orderly and presentable.
• Collaborates with Environmental Services and Facilities as needed.
• Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate.
• Enforces no smoking policy in all areas of campus.
• Reports safety concerns and patient issues to management, as appropriate.
• Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate.
• Resolves visitor inquiries using the internet, as appropriate.
• Distributes maps, brochures, and other materials, as appropriate to designated areas.
• Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified.

About the Role

The Guest Services Associate is responsible for providing a high level of customer service to all guests entering system facilities. This position enhances the service-oriented environment by welcoming patients and visitors, serving as an easily accessible and identifiable source of campus and local area information, performing appropriate screening procedures, and assisting with various tasks such as opening car doors, escorting patients, and resolving visitor inquiries.

Requirements

Minimum of 1 year related work experience is preferred.

Qualifications

High School Diploma or Equivalent (GED) is preferred.

Skills

• Working Independently
• Teamwork
• Communication
• Organizing
• Customer Service
• Computer Literacy
• Flexibility

Benefits

Geisinger offers healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

Our Vision & Values

We strive to treat everyone as we would hope to be treated ourselves. We treasure colleagues who humbly strive for excellence. We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. We constantly seek new and better ways to care for our patients, our members, our community, and the nation. We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.