Guest Services Associate

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• A high school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Highly detailed and organized with the ability to multitask

Pay

Competitive Pay $15.00 - 20.14/hr!

Salary Disclosure Statement: The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Benefits

• Excellent Benefits Package
• Flex/Advance Pay
• Paid Time Off
• Tuition Reimbursement
• Career Growth Ladder
• Employee Referral Bonus Program
• Employee Assistance
• matching 401K Plan

About the Role

Proud to be the only healthcare company in Baltimore to be named a “ Top Workplace ” for 14 years in a row and recognized in US Newsweek as “ Best Nursing Homes ”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care.

Benefits

• Comprehensive Health Insurance
• Disability Insurance
• Life Insurance
• Retirement Plan

Schedule

Full-time position with flexible scheduling options available.