Guest Services Associate - Arleta, Ca

Responsibilities

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
• Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable.
• Build rapport and trust with our guests through constant engagement and checking in.
• Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check-ins.
• Aid in managing bed availability and documentation.
• Aid Lead staff or Program Management with supplies inventory check/log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc., when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, boutique, and mealtime duties.
• In the absence of the environmental site associate, perform housekeeping services.
• Respond to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Follow NHF policies and procedures.

Requirements

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Current BLS certification preferred, but not required.
• Excellent oral and written communication skills.
• Communicate effectively with all levels of staff, guests, and visitors.
• Bi-lingual in Spanish (preferred).
• TB test required.
• Fingerprint live scan /background required.

Physical Requirements

• The duties as described will required standing and walking 90% of the time.
• The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull.
• The employee will frequently be required to lift/pull/push/move up to 50 pounds.
• Must utilize conversational speech for effective verbal communication.
• Noise level is high in some client care areas.