Guest Services Agent - Part Time, Winter 26/27
About the role
Join our team of big mountain adventurers at the largest ski resort in Washington! We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
Crystal Mountain is the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Responsibilities
Guest Service Agents will specialize in providing solutions and helping to ensure that guests' needs are met. Our mission is to "Make it Better!" Guest Service Agents will play an active role indoors and outdoors, assisting guests with their arrival and departure experience, and answering general inquiries.
- Deal with guest escalations in a professional manner.
- Handle guest questions and escalations
- Thorough understanding of all products and services available.
- Provide general information about Crystal Mountain and Alterra Mountain Company.
- Technical skills and an understanding of POS software, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite.
Requirements
- Previous experience with customer service and customer resolution preferred
- Professional communication skills
- Computer proficiency, including website access, general office applications, and POS software
- Interpersonal skills
- Team orientation
- Position requires a mature, dependable, flexible, team-oriented person
- Ability to stay calm under pressure.
- Self-motivated
- Guest-oriented
- Mathematical skills to perform calculations for complex sale transactions
- Available to work varied shifts, and days of the week, including weekends and holidays
Benefits
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
Pay
Pay Range: $20-$21 hr. DOE
Schedule
This position may be required to work evenings, weekends and holidays.