Guest Services Agent (part-time)

About the Property

At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company.

Mission of the Role

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front desk related functions. Maintaining Pyramid Global Hospitality's high standards of service and hospitality.

Essential Job Functions

• Handles guest check-ins and outs efficiently and in a friendly and professional manner
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies
• Resolve guest challenges and take appropriate action to ensure guest satisfaction
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
• Efficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concerns
• Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures
• Provides the highest quality of service to guests at all times
• Perform all other duties as deemed necessary by management

Requirements

• High school diploma preferred
• Excellent communication, organization, and customer service skills are required
• Must be able to stand for the duration of a shift

What We Offer

• Health, dental, & vision benefits
• Paid Time Off
• 401K plan with company match
• Hotel discounts
• Paid holidays
• Employer-provided Life & AD&D Insurance
• $1 employee meals
• Free parking

Pay

$16.00 – $17.00