GUEST SERVICES AGENT (PART TIME)
Job Summary
Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.
Essential Duties and Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Affords guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Farms fields and resolves guest complaints or escalates for resolution to appropriate department.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Performs other duties as assigned.
Fixed Pay Rate
$18.00 per hour.
Benefits
- Free meals
- Uniforms and laundering service available at select locations.
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
About the Role
We are hiring immediately for part time GUEST SERVICES AGENT positions. Location: Warren Conference Center and Inn - 529 Chestnut Street, Ashland, Massachusetts 01721. Note: online applications accepted only. Schedule: Part time; Days may vary, 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. Weekend and holiday availability is required. More details upon interview.
Requirements
Prior hospitality experience is preferred. Willing to train!
Qualifications
None specified.
Skills
Not specified.
Benefits
Not specified.
Pay
$18.00 per hour.
Schedule
Part time; Days may vary, 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. Weekend and holiday availability is required.