Guest Services Agent

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Reservation Assistance

• Absorb and block reservations when necessary.
• Take reservations in approximately 2 minutes.

Cash Handling

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.

Knowledge of Rates and Procedures

• Have complete working knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.