Guest Services Agent

About the Role

As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently.

• Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
• Operate the telephone switchboard in a courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Assist management with inventory control and stocking products.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Other duties as assigned.

Requirements

• Customer Service experience in a hotel or related field preferred.
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.
• A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Ability to multi-task, be detail-oriented, and problem-solve to effectively deal with internal and external customers.
• Flexible availability.

Benefits

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days (Full-time team members).
• Holidays & Paid Time Off – Take time to relax and recharge (For eligible team members).
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

About the Company

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.