Guest Services Agent

Hourly Rate: $20.05

About the role

As a Guest Services Agent at Marriott Vacations Worldwide (MVW), you will assist in providing our Owners and guests with experiences and events to create memorable vacation memories in a supportive, friendly, and beautiful work environment.

Responsibilities

• Check Owners and guests into their villas, reviewing property amenities, services, hours of operation, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests; contact other departments to resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owners and guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route them to the proper department as applicable.
• May assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests, anticipating and addressing their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals while following company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift, carry, push, or pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy and legal requirements.
• Specific job duties may vary by property, team size, or facility.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• 401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition reimbursement
• Professional counseling and family support
• Growth and development opportunities
• Site-specific perks:
  • Free on-site associate parking during shift
  • Uniform laundering (Front Office, Engineering, and Housekeeping)
  • Discount at all on-site Food & Beverage outlets
  • Work shoe credit through Shoes for Crews twice a year
  • Bi-annual team-building events
  • Quarterly celebrations, Associate of the Month, and Associate Appreciation Week
  • Guest Satisfaction Survey awards (up to $100 a month if department-specific goals are met)