GUEST SERVICES ADMIN (FRONT DESK)

Key Responsibilities

• Welcome visitors
• Manage inquiries
• Oversee check-in/sign-in processes
• Maintain records, schedules, communications
• Maintain front office systems, including supply inventory and organization
• Manage ticketing, customer service, and support front-of-house operations for events
• Assist with event setup, breakdown, and front-of-house operations
• Engage with participants and community members to support a positive experience
• Support after-school and family programs, including registration, attendance tracking, and participant communication
• Prepare program materials and spaces
• Support and help facilitate participant and family orientations
• Aid in onboarding processes and required documentation
• Help ensure a safe and welcoming environment
• Maintain attendance data, manage surveys, and track participant and guest feedback
• Support evaluation and continuous improvement efforts

Qualifications

• High school diploma or equivalent
• Experience in administrative, customer service, or front desk roles and technology
• Strong organizational and communication skills
• Comfort working with youth and families
• Experience with data entry and recordkeeping preferred
• Basic proficiency with office software
• Flexibility for evenings and weekends
• Driver’s License and ability to pass a background check and fingerprinting