Guest Service Supervisor

Jamaica Bay Inn, a Tapestry Collection by Hilton, is seeking a Guest Service Supervisor to oversee the hotel’s front desk operations.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests.
• Communicate effectively with guests and team members.
• Be proficient in all Guest Service systems and processes.
• Supervise, train, coach, and retrain the Guest Service Team on systems, procedures, and guest interactions.
• Oversee and ensure accountability for all aspects of the Guest Service Team’s performance.
• Manage all front office activity during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions, franchise frequent stay program activity, and central reservations.
• Monitor and complete filing of registration cards, reservations, correspondence, and no-shows.
• Verify Housekeeping lists and ensure room availability status is accurate.
• Audit banks and dry cleaning status.
• Review time cards against the posted schedule.
• Submit a daily report (written or verbal) to the Guest Services Manager.
• Maintain strong guest relations by staying informed about in-house and area functions to provide timely, knowledgeable responses in person and by phone.
• Contribute to and maintain department communication tools such as log books to enhance operations.
• Assist other team members and departments to support overall hotel performance.
• Perform additional duties as assigned or requested by management.

Benefits

• Medical, Dental, and Vision Insurance
• 401k retirement plan
• Vacation and Sick Leave
• Team Member Travel Program with exclusive rates at sister properties
• Quarterly team-building activities and community volunteering opportunities
• Charity promotions throughout the year

Pay

$22.00–$24.00 per hour