Guest Service Supervisor

Summary

This position supervises the daily operations of the hotel's Front Desk while ensuring exceptional guest service, efficient front office operations, and a seamless guest experience from arrival through departure. The Guest Service Supervisor provides leadership and support to the front desk team, oversees guest check-in and check-out, resolves guest concerns, promotes brand loyalty programs, and helps maximize revenue through effective room inventory and service excellence.

Qualifications

• A high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills.
• The ability to work well in a team environment.
• Ability to obtain any government‐required or brand-required permits, licenses, or certificates.

Benefits

• Paid holidays after one year of service.
• Paid time off that begins accruing on day one.
• Sick leave for team members in Alaska, Oregon and Washington.
• Comprehensive benefits package including medical, dental, vision, and company-paid life insurance.
• Access to an employee assistance program and retirement planning options such as a 401(k).
• Travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events.

Pay

Up to $25 per hour, depending on experience.

Schedule

Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.