Service Supervisor

About the role

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team in Tacoma, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work‑life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ team!

Responsibilities

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results‑driven, and have a desire to create a great experience for our customers.

Requirements

• Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Pay

Compensation: $90,715‑136,073 per year (depending on experience).

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short‑ and Long‑Term Disability Insurance
• Employee Assistance Program
• Online and Instructor‑Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans: 80 hours of vacation per year (first year prorated for new hires)
• Sick Leave: 1 hour for every 30 hours worked
• Paid Holidays: 7 paid holidays each year
• Vacation tiers increase with seniority
• Advancement opportunities – focus on promoting from within
• Stability and reputation – family‑owned, fourth‑generation company with over 160 locations, over 4,000 employees and 85+ years of experience
• Largest equipment inventory in the West and unparalleled parts inventory
• Open‑door policy – employee voice heard and opinions matter
• Training and mentoring to prepare for the role and continued skill growth