Guest Service Supervisor

Summary

This position supervises the daily operations of the hotel's Front Desk while ensuring exceptional guest service, efficient front office operations, and a seamless guest experience from arrival through departure. The Guest Service Supervisor provides leadership and support to the front desk team, oversees guest check-in and check-out, resolves guest concerns, promotes brand loyalty programs, and helps maximize revenue through effective room inventory and service excellence. The ideal candidate is a customer-focused leader with strong communication, problem-solving, and organizational skills who thrives in a fast-paced hospitality environment and is committed to maintaining the highest standards of guest satisfaction, operational efficiency, and team performance.

Qualifications

• High school diploma or equivalent
• Previous hotel, restaurant, or hospitality experience preferred
• Strong organizational, communication, and problem-solving skills
• Ability to work well in a team environment
• Ability to obtain any government-required or brand-required permits, licenses, or certificates
• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime
• All offers contingent upon satisfactory results of a pre-employment screening

Who We Are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

Benefits

• Paid holidays after one year of service
• Paid time off that begins accruing on day one
• Sick leave for team members in Alaska, Oregon, and Washington
• Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance
• Access to an employee assistance program
• Retirement planning options such as a 401(k)
• Travel discounts
• Entertainment discounts
• Monthly recognition programs
• Referral bonuses
• Community volunteer opportunities
• Social events that help build strong connections within the team
• Potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands