Guest Service Supervisor

We need to output HTML fragment with sections only when real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. Given description: "Description The Guest Service Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls." Then prerequisites: "Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. One year experience supervising (at least) three associates. Two years’ experience in service industry. High school diploma or equivalent" Then "Summary Of Essential Job Functions" with physical requirements. Then "Requirements" heading then "REQUIRED KNOWLEDGE, SKILLS AND ABILITIES" with subparts Knowledge, Skills, Abilities. Then "Specific Responsibilities" list. Then "Working Conditions/Special Requirements" paragraph. Then "POSITIONS FOR POSSIBLE ADVANCEMENT" list. Then "Salary Description 19.00" We need to map to sections: About the role (maybe description), Responsibilities (specific responsibilities), Requirements (prerequisites? maybe includes experience, education), Qualifications (maybe essential job functions?), Skills (knowledge, skills, abilities), Benefits (none), Pay (salary), Schedule (maybe working conditions? but schedule not given). We should only include sections with real content. We have: - About the role: description paragraph about overseeing day-to-day operations. That's content. - Responsibilities: Specific Responsibilities list. - Requirements: Prerequisites (experience, education, honesty, security clearances). Also maybe "Summary Of Essential Job Functions" could be Qualifications? But we can treat Requirements as prerequisites. - Qualifications: Could be essential job functions (physical requirements). Might be considered qualifications. We'll include Qualifications section with those physical requirements. - Skills: Knowledge, Skills, Abilities list. - Pay: Salary Description 19.00 (maybe hourly wage). So include Pay. - Benefits: none. - Schedule: not given explicitly; working conditions mention may be required to work any day/shift, including weekends. That's schedule info. Could be used for Schedule section. But we need to check rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states "May be required to work any day/shift, including weekends." That's schedule info. So we can include Schedule section with that sentence. - Benefits: none, omit. We must not repeat job title as heading. No Job ID. We must use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. Must not omit details. We need to include all content from the posting, except boilerplate (cookie/navigation/legal/EEO etc). There's none. We need to format sections. Let's extract content precisely. Description paragraph: "The Guest Service Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls." We'll put that in About the role

  . Prerequisites (Requirements section): bullet list? It's sentences. We'll convert to

  • each sentence? The rule: Use
    • for any list of duties/requirements/benefits. So we can list each prerequisite as li. Prerequisites sentences: - Company associates have access to guestrooms and property. - As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. - Per company policy, potential associates must pass appropriate security clearances. - One year experience supervising (at least) three associates. - Two years’ experience in service industry. - High school diploma or equivalent. We'll put those as li. Summary Of Essential Job Functions (Qualifications): list of physical abilities. We'll put as ul li. Sentences: - Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. - Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. - Must be able to stand for eight hours, bend, stretch, reach. - Must be able to see and hear. - Must be able to communicate with other associates and/or guests. We'll keep as li. Specific Responsibilities: many sentences. We'll make ul li each sentence (or each bullet). Let's extract each sentence separated by period. List: - Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals. - Promote positive morale and friendly attitudes. - Work within budgeted guidelines for maximum revenues and within labor models. - Learn and utilize PMS. - Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end. - Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible. - Promote and sell services/amenities of the hotel. - Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. - Be aware of potential sales leads and contacts through guest interaction and pass information on to appropriate individual. - Maintain safety and security practices, have thorough knowledge of emergency procedures. - Ensure guests are provided with the highest quality product and service. - Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. - Maintain certification from a brand approved responsible vendor training program. - Utilize Service Recovery Log and other necessary communication logs from shift to shift. - Respond to guest comments and issues in a timely manner. - Other duties as assigned, and as staffing needs arise throughout the hotel. We'll put each as li. Working Conditions/Special Requirements: paragraph: "This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends." We'll split maybe into li? It's not a list but we can keep as p. For Schedule section we need schedule info: "May be required to work any day/shift, including weekends." Also maybe mention physical presence requirement. But schedule section should contain schedule info. We'll put that sentence in Schedule

      . The other physical presence info maybe goes to Working Conditions? But we don't have a Working Conditions section heading; we could include under Qualifications? But we already used Qualifications for physical abilities. The working conditions about physical presence and not conducive to telecommuting could be placed under Qualifications? But better to create a section "Working Conditions"? Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit that info somewhere. Could put under About the role? Or under Qualifications? The physical presence requirement is not a qualification but a condition. Could be placed under About the role as extra detail. But we must preserve all info. We'll add a

      under About the role after the description, containing that sentence. Then Schedule section will contain the shift work sentence. POSITIONS FOR POSSIBLE ADVANCEMENT: list: Assistant General Manager, General Manager, Guest Service Manager. This is not a standard heading but could be placed under About the role? Or maybe under Qualifications? But we need to preserve. Could add a subsection under About the role? But we must not invent headings not allowed. However we can include as a

      or

      under About the role? The rule: Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use

      for section headings (e.g. those). It might be okay to use other headings but they'd be non-standard. Safer to avoid extra headings; we can include that info as a

      under About the role or maybe under Qualifications? It's about advancement opportunities, could be considered part of "About the role". We'll add a

      under About the role after the physical presence sentence. Salary Description: "19.00". Likely hourly wage $19.00. We'll put in Pay section

      $19.00 per hour

      maybe but must preserve exactly "19.00". We'll put

      19.00

      but maybe add context? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. So we should output exactly "19.00". Could add

      19.00

      . That's fine. Now construct HTML. Structure:

      About the role

      The Guest Service Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls.

      This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.

      Possible advancement positions: Assistant General Manager, General Manager, Guest Service Manager.

      Requirements

      • Company associates have access to guestrooms and property.
      • As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times.
      • Per company policy, potential associates must pass appropriate security clearances.
      • One year experience supervising (at least) three associates.
      • Two years’ experience in service industry.
      • High school diploma or equivalent.

      Qualifications

      • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
      • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
      • Must be able to stand for eight hours, bend, stretch, reach.
      • Must be able to see and hear.
      • Must be able to communicate with other associates and/or guests.

      Responsibilities

      • Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals.
      • Promote positive morale and friendly attitudes.
      • Work within budgeted guidelines for maximum revenues and within labor models.
      • Learn and utilize PMS.
      • Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end.
      • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
      • Promote and sell services/amenities of the hotel.
      • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
      • Be aware of potential sales leads and contacts through guest interaction and pass information on to appropriate individual.
      • Maintain safety and security practices, have thorough knowledge of emergency procedures.
      • Ensure guests are provided with the highest quality product and service.
      • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
      • Maintain certification from a brand approved responsible vendor training program.
      • Utilize Service Recovery Log and other necessary communication logs from shift to shift.
      • Respond to guest comments and issues in a timely manner.
      • Other duties as assigned, and as staffing needs arise throughout the hotel.