Guest Service Supervisor

About the role

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coach employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.
• High school diploma or equivalent.

Pay

$16.82 - $20.24 per hour

Benefits

• Competitive Pay – competitive salaries and opportunities for growth.
• Health & Wellness – Medical, Dental, Vision and Life Insurance, plus additional wellness support.
• The Road Ahead – 401(k) with company match; tuition reimbursement available after 6 months of service.
• Professional Development – internal development programs and access to on‑demand learning for continued career growth.
• These commitments are offered to employees in permanent roles as part of our support for long‑term growth and success.