Guest Service Supervisor

About the role

As a Guest Services Supervisor at Altitude, you will monitor the overall park atmosphere and uphold the Altitude Culture for both employees and guests. You will conduct routine checks and safety audits to ensure a safe and enjoyable experience.

Responsibilities

• Maintains staff by recruiting, scheduling, and orienting employees.
• Accomplishes staff results by communicating job expectations, coaching, and developing internal talent.
• Accomplishes financial goals by forecasting, managing budget expectations, and labor hours.
• Focuses on guest service standards and training.
• Maintains positive community relationships and participates in local events.
• Supports sales and marketing plans in collaboration with the support center team.
• Maintains a safe and secure facility for all park guests.
• Provides or performs other services or duties as required by management.

Requirements

• 2-4 years of supervisory or management experience.
• Degree in business management is a plus.
• Family Entertainment or amusement park background is a plus.
• General understanding of HR policies.
• Must be very organized, detail-oriented, and a strong communicator.
• Professional, "Altitude" attitude and work ethic.
• Willingness to work days, nights, weekends, and holidays as required.

Skills

• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.