Guest Service Representative - Substitute

About Tricoci University

At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth.

Position Overview

As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.

Key Responsibilities

• Greet and assist guests and students with a warm and professional demeanor
• Handle incoming phone calls and provide accurate information about our programs and services
• Schedule and confirm appointments for beauty treatments and consultations
• Maintain accurate records of guest interactions and service appointments
• Address guest inquiries and concerns promptly and with care
• Collaborate effectively with team members to support smooth operations
• Perform administrative tasks as needed to enhance the guest experience

Why Work With Us?

• Be part of a respected institution focused on beauty education and student success
• Experience a supportive work environment that values collaboration and teamwork
• Flexible scheduling options that can accommodate your availability
• Opportunities for professional and personal growth within the beauty industry
• Employee discounts on beauty services and products
• Day and Evening Shifts Available

Requirements

• High school diploma or equivalent; coursework in hospitality or customer service is a plus
• Previous experience in customer service or a similar role is preferred
• Strong communication skills and a friendly, approachable attitude
• Excellent organizational skills and the ability to multitask
• Proficiency in Microsoft Office Suite; experience with CRM software is beneficial
• A positive demeanor and a strong dedication to providing exceptional customer service
• Availability for flexible scheduling, including weekdays, evenings, and weekends

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

Pay

Expected salary range: between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.