Guest Service Representative (Part Time)

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state.

About the role

As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience for guests. Whether assisting at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a difference.

Responsibilities

• Provide excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Lead by example to reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Utilize leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPPS Manual.
• Oversee Guest Service operations, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Proactively manage staff coverage by calling in additional team members to cover absences or increased business demand.
• Ensure compliance with minor labor laws by scheduling breaks, lunches, and clock-out times appropriately.
• Adjust daily schedules based on sales, item movement, and guest traffic to maintain 100% productivity.
• Communicate with Shift Managers when assistance is required and handle guest service responsibilities at checkout lanes.
• Manage lane flow by opening additional checkout lanes as needed during busy periods.
• Keep a cash drawer available for personal use when necessary.
• Track attendance and document lateness or absences using the GSR Shift Report.
• Ensure sufficient cart availability by monitoring and managing cart collection and running processes.
• Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.
• Support the team with other duties as assigned.

Requirements

• Strong leadership with excellent communication and interpersonal skills to manage and inspire a team in a fast-paced environment.
• Proven problem-solving skills to resolve guest concerns using effective communication and professionalism.
• Organizational talent to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Commitment to teamwork and training, mentoring others, and fostering a collaborative team environment.
• Ability to stand for long periods, walk, bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to lift and move boxes of merchandise and fixtures throughout the store.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and work-life balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Access to 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal issues.
• 401(k) Retirement Plan: Save for your future with an annual discretionary match from Festival Foods to help reach your savings goals.

Schedule

The Guest Service Representative is a part-time position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.