Guest Service Representative I - Hospitality

Full-Time, Non-Exempt position reporting to the Front Desk Manager, Assistant General Manager, or General Manager.

About the role

The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Responsibilities

• Welcome guests and provide exceptional service
• Receive, fulfill, and report guests’ requests
• Create and manage reservations
• Provide concierge services and recommendations
• Check guests in and out of the hotel
• Maintain a clean and welcoming lobby area

Requirements

• 1-2 years hotel/restaurant experience
• Dependable, punctual, impeccable attendance record
• Accurate, detail-oriented, and service-focused
• Strong organizational skills
• Positive attitude, strong interpersonal and diplomatic skills
• Excellent math aptitude and cash handling ability
• Excellent communication and organizational skills
• Professional demeanor
• Proficient computer skills, including Word, Excel, and PowerPoint
• Ability to work on feet for extended periods
• Flexible work schedule including evenings, weekends, and holidays
• Proof of eligibility to work in the United States

Qualifications

• Associate’s degree in Hospitality Management or related field preferred

Benefits

• Company-paid employee-only health insurance
• Vacation and sick time
• Company-paid holidays
• Life insurance
• Employee discounts