Guest Service Representative I - Hospitality

Responsibilities

• Providing Exceptional Customer Service ensuring the quality of standard is met.
• Checking guests in and out.
• Handling guest inquiries and complaints.
• Provide guests with information about the park amenities, activities, and local attractions.
• Monitor bookings, process reservations, cancellations, and modifications using a reservation system.
• Answer phones, monitor texting service and respond to emails in a timely and professional manner.
• Maintains open communication with all departments to fulfil guest and company needs in a timely fashion.
• Aid with park store and other operational tasks as needed.
• Supports the daily operations of the park.

Qualifications

• Proficient computer skills, including Word, Excel, and PowerPoint.
• Must have a valid driver’s license.
• Education: Must have a high school diploma, GED or working towards one of the two.
• Must be able to stand for prolonged periods of time.
• Must be able to work a flexible work schedule including evenings, weekends, and holidays.
• Dependable and adheres to scheduled shifts.
• Problem solving skills, excellent communication skills and customer service skills required with staff and guests.
• Strong attention to detail, speed, and accuracy.
• Able to multitask and work in a fast-paced environment.
• Able to maintain guest and employee confidentiality.
• Strong work ethic, commitment, and positive attitude.
• Able to work independently and as part of a team.
• Strong organizational skills.
• Math aptitude and cash handling ability.

Benefits

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.