Guest Service Representative I FT w/benefits

About the role

Join us as a Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command. Start your career in support of the U.S. Navy and our fleet. This role provides critical mission support by assisting NGIS lodging guests within the U.S. Military across the globe. Located at Naval Air Station Fallon—home of the Navy’s premier tactical aviator training facility and known as the home of “Top Gun”—you’ll work in a dynamic, high-volume military lodging environment, delivering excellent service to our military community every day.

No military affiliation is necessary to apply. You’ll serve as the first point of contact for guests at Navy Gateway Inn and Suites, handling all stages of their stay and ensuring operational success.

Responsibilities

• Welcome guests and answer questions about the lodging facility, amenities, and local attractions.
• Assist with guest requests in person or over the phone, including reservations, check-in/check-out, room assignments, and payment processing.
• Operate a multi-line telephone system, record and deliver messages as required.
• Maintain inventory of all keys and supplies at the front desk, including logging master key usage.
• Keep the front desk and lobby area clean and presentable.
• Utilize the Property Management System (PMS) to log trouble calls and notify appropriate departments.
• Relocate guests to different rooms when necessary.
• Generate and print various reports from the PMS as required.

Requirements

• One year of general office clerical experience.
• One year of progressively responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Education may substitute for experience: one-half academic year of college study can replace 6 months of experience.

Benefits

• Benefits begin on day one.
• Medical, vision, and dental coverage.
• 401(k) and pension plan.
• Life insurance.
• Sick and annual leave accruals.
• Tuition reimbursement program.
• Continuity of employment programs for military spouses.
• Tax-free shopping at any Navy Exchange location worldwide.
• Access to on-base amenities, including lodging, bowling, gym, and movie theaters (where available).
• Employee Assistance Plan (EAP), including LifeMart Discount Savings Program.

Pay

Competitive federal wages.

Schedule

Full-time (35+ hours per week).