Guest Service Representative I FT w/ Benefits

About the role

Join us as a Full Time Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command. Start your career in support of the U.S. Navy and our fleet at large! Are you looking to expand on your expertise, or just start something new and provide critical mission support by way of supporting the NGIS lodging guests with the U.S. Military across the Globe? If so, this highly critical role may be just what you are searching for.

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the NAVY INN, in Fallon, NV, no two days will look the same. Located in Fallon Nevada; Naval Air Station Fallon is the Navy’s premier tactical aviator training facility and is known as the home of “Top Gun”. We are a dedicated and driven team supporting a high-volume military lodging location, who value providing excellent service to our Military Community, every single day. You can expect an unforgettable, yet dynamic work environment.

This is where YOU fit in: the Fallon NGIS is in need of Guest Service Representatives to answer the call; a natural team player who will know when to utilize discretion relative to confidentiality, operational security, and other job duties that will ensure critical operational success on a day-to-day basis. You will serve as the first contact for the guests at Navy Gateway Inn and Suites. You will handle all stages of the guests’ stay, making an impact across our Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how our companies serve the best customer – our Military patrons and their families. No Military Affiliation Necessary to apply!

Responsibilities

• Welcome guests and answer any questions concerning the lodging facility, amenities, and provide information about local attractions.
• Assist with requests from guests in person or over the phone, including but not limited to: making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments, and processing payments.
• Operate a multi-line telephone system; record and deliver messages as required.
• Maintain inventory of all keys and other supplies maintained at the front desk.
• Responsible for assigned master key; properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified.
• Relocate guests to a different room when required.
• May be required to generate and print various reports from PMS.

Qualifications

General Experience: One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

Specialized Experience: One year progressively responsible experience related to the position to be filled.

Education Substitution: Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Benefits

Benefits begin on DAY ONE:

• Medical, Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP) — includes LifeMart Discount Savings Program

Primary Location: United States–Nevada–Fallon | Organization: NGIS FALLON | Schedule: Full-Time (35+ hours) | Unposting Date: Ongoing