Guest Service Representative - Hotel Front Desk
Responsibilities
- Greeting guests, completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handling cash, credit card information, and goods at the property.
- Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all.
- Responding to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system.
- Updating and canceling reservations in the system as requested by the guest.
About the Role
The Hilton Garden Inn is located just off I-4, two miles from Universal Orlando Resort. We provide scheduled free shuttle to Universal Parks, Orange County Convention Center, and various corporate offices. The hotel has 158 guest rooms, a full-service restaurant, The Garden Grille & Bar, and a well-known Tiki Bar with a Fire Pit.
About Buffalo Lodging Associates
Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has been putting an emphasis on true hospitality since being founded in 1996. They have built an extensive portfolio of 50 hotels, partnering with respected hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.
Requirements
- Customer Service experience, preferably in a hotel setting.
- Hotel front desk experience and knowledge of Hilton brand system is a plus.
- A high school diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Qualifications
The ideal candidate embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. The role requires:
- High School diploma or equivalent.
- Customer Service experience, preferably in a hotel setting.
- Hotel front desk experience and knowledge of Hilton brand system is a plus.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL.