Guest Service Representative/Front Desk Clerk

About the role

Provide exceptional customer service to guests and ensure smooth operations at the front desk.

Responsibilities

• Welcoming guests and assisting with check-in/check-out procedures
• Managing room reservations and availability
• Handling guest inquiries and complaints
• Processing payments and maintaining financial records
• Maintaining cleanliness and organization of the front desk area

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work flexible hours including evenings and weekends
• Basic computer skills, including Microsoft Office

Qualifications

• 1-2 years of customer service experience preferred
• Previous hotel or hospitality industry experience

Skills

• Customer service orientation
• Attention to detail
• Problem-solving abilities
• Keyboarding proficiency

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule to accommodate business needs

Resources

For more information about this position, visit our resources page.