Guest Service Representative - Courtyard by Marriott, Holland

The Courtyard is a fast-paced, high-energy workplace with endless opportunities for advancement.

Pay

Starting pay is $15–$17/hour, negotiable based on experience.

Schedule

Part-time and full-time positions available. Weekend availability required. Schedule varies according to business demands and may include day, evening, night, holiday, and weekend shifts.

Responsibilities

• Greet all guests in a friendly, positive manner; build personal connections to make guests feel welcome and valued.
• Sell the property according to Suburban Inns sales standards.
• Gather guest data, including address information, credit cards, and signatures.
• Follow shift checklists daily to ensure smooth and efficient hotel operations.
• Record special needs, requests, and unique occurrences in Quore; communicate unusual events to the next shift.
• Complete required emergency training and stay knowledgeable of all emergency procedures.
• Maintain a neat and clean front-desk workspace and adjacent areas.
• Perform property walk-arounds throughout the shift; address issues such as trash, used towels, room-service trays, and safety or security concerns.
• Settle and reconcile guest accounts and paperwork; balance cash drawer and make appropriate cash drops.
• Provide excellent guest service by supplying information on hotel policies, services, and amenities.
• Respond to guest requests for assistance and local information (directions, dining, entertainment).
• Handle guest concerns and problem-solve in a tactful, professional manner.
• Maintain open communication between all hotel departments.
• Follow all Suburban Inns processes and exhibit regular, reliable attendance.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent related experience.
• Ability to interpret information, perform arithmetic functions, and use basic computer systems.
• Good communication skills.
• CPR training (may be completed upon hire).

Uniform and Appearance Guidelines

• Uniform and name tag provided; close-toed shoes are the responsibility of the team member.
• Hair must be kept well-groomed.
• Facial piercings and visible tattoos must be approved by management; offensive tattoos must remain covered at all times.

Benefits

• Employee and friends & family hotel and restaurant discounts.
• Earned paid time off for all team members.
• Insurance (health, vision, dental, life) for full-time team members.
• Flexible schedules.
• Holiday pay.
• 8 hours of paid volunteer time per year.
• Advancement and professional growth opportunities.
• Monetary recognition and referral programs.
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
• Employee Assistance Program (EAP) through Pine Rest: 3 free counseling visits, online library, and access to legal, financial, and elder-care consultations.