Guest Service Representative

About the Role

Schulte Hospitality Group is seeking a dynamic, service‑oriented Guest Service Representative. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact. We offer an inclusive, employee‑focused workplace that invests in development, engagement, and career growth.

Responsibilities

• Greet guests as they arrive, focusing on personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile, respond to questions, or transfer calls as needed.
• Count the bank at the beginning and end of the shift; be responsible for issued bank.
• Ensure all cash drops follow proper cash‑handling procedures and report any over/shorts to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Utilize proper procedures when handling guest personally identifiable information (PPI) data.
• Follow the checklist when checking guests in or out.
• Retrieve necessary identification documents and form of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Education and Experience

• Minimum of one (1) year in Front Desk Operations.
• In‑depth knowledge of hotel Front Desk operations.
• Minimum of a High School education.

Knowledge, Skills, and Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Benefits

• Daily Pay – “Work Today, Get Paid Today.”
• Free Telemedicine and virtual mental health care access starting day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off (PTO) and holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace – discounts on event tickets, electronics, gym memberships, and more.

Company Overview

Schulte Hospitality Group, a division of Schulte Companies, is a leading third‑party management firm with multi‑generational experience in hospitality. We operate more than 200 locations across 38 states and three countries, representing reputable brands such as Marriott, Hilton, IHG, and Hyatt, as well as independent boutique and lifestyle properties and restaurants.