Guest Service Representative

About The Role The Guest Service Representative (GSR) is the face of Hyatt Place Lexington, responsible for creating a welcoming, efficient, and memorable experience for every guest. This position combines front desk operations, guest engagement, problemsolving, and light foodandbeverage support in alignment with Hyatt’s service philosophy of care and hospitality. Key Responsibilities Greet guests warmly and professionally upon arrival and departureComplete checkin, checkout, and reservation processes with accuracy and efficiencyProvide clear, helpful information about hotel amenities, local attractions, and property servicesHandle guest inquiries, concerns, and requests with empathy, urgency, and accountabilityProcess payments, verify identification, and maintain accurate recordsMonitor lobby and public areas to ensure a clean, welcoming environmentPrepare and maintain Gallery Kitchen items (as applicable), including stocking, light food prep, and ensuring breakfast area cleanlinessAssist with market sales, beverage service, and other guestfacing amenitiesCoordinate with Housekeeping and Maintenance to ensure room readiness and resolve issues promptlyFollow all safety, security, and brand standardsSupport teammates and contribute to a positive, guestfocused work environment Qualifications Strong customer service skills and a genuine passion for hospitalityProfessional communication skills, both in person and over the phoneAbility to multitask in a fastpaced environmentBasic computer proficiency; experience with hotel systems is a plusDependability, punctuality, and strong attention to detailAbility to stand for extended periods and lift up to 25 lbsFlexible availability, including weekends and holidays What We Offer Competitive payHyatt travel discountsSupportive leadership and a teamfocused environmentOpportunities for growth within the hotel and Hyatt brand Work Environment Guest Service Representatives are expected to maintain a polished, professional presence in the lobby, demonstrate proactive guest care, and collaborate closely with Housekeeping, Maintenance, and Management to ensure a seamless guest experience.