Guest Service Representative

About the role

This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications

• High school diploma or equivalent
• Previous hotel, restaurant, or hospitality experience preferred
• Strong organizational, communication, and problem-solving skills
• Ability to work well in a team environment
• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime
• All offers of employment are contingent upon the satisfactory results of a pre-employment screening

Who We Are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

Benefits

• Paid holidays after one year of service
• Paid time off that begins accruing on day one
• Sick leave for team members in Alaska, Oregon and Washington
• Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance
• Access to an employee assistance program
• Retirement planning options such as a 401(k)
• Travel discounts
• Entertainment discounts
• Monthly recognition programs
• Referral bonuses
• Community volunteer opportunities
• Social events that help build strong connections within the team
• Potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands