Guest Service Representative

About the role

My Place Hotel in Vancouver, WA is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

Responsibilities

• Completing check-ins and check-outs
• Managing reservations
• Ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees
• Serving as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions
• Responding to guest questions or concerns in a courteous and solution-focused manner
• Assisting with laundry, cleaning and sanitizing common areas, stocking supplies, and maintaining the coffee bar
• Ensuring entrances and sidewalks remain clear of snow and ice
• Handling phone communication: answering and transferring calls, recording messages, coordinating guest wake-up requests
• Processing credit card authorizations
• Handling cash transactions
• Maintaining logs
• Completing shift paperwork
• Assisting with night audit documentation when scheduled
• Communicating any guest service, maintenance, or operational concerns promptly to the General Manager
• Following all safety and security procedures, including routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting
• Delivering guest items such as towels, cribs, or toiletries
• Issuing and