Guest Service Representative

About the role

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties. Build a career with a company that invests in people, strengthens communities, and creates opportunities to grow. At Coborn's, Inc., we're more than a grocery retailer. We're an employee-owned company where team members are empowered to make a difference, contribute to our success, and help shape the future of our organization. For more than 100 years, we've been committed to serving our guests, supporting local communities, and helping our team members thrive. We've also been certified as a Great Place To Work® for three consecutive years, a recognition earned entirely through employee feedback about their experience working at Coborn's, Inc. As one of the Midwest's largest independent grocery retailers, Coborn's, Inc. operates 77 grocery stores across six states under the: Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, Kessler's Food & Grocery banners. Guided by our vision to inspire happiness, healthy living, and simplicity, we continue to grow while staying true to our local roots and community-focused values. With more than 135 business units across our organization, team members have opportunities to learn, grow, and build meaningful careers. Beyond grocery, our diverse retail operations include liquor stores, convenience stores, fuel locations, pharmacies, and franchise businesses such as Ace Hardware, Country Floral, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. Supporting it all are our own central bakery, fresh foods commissary, and grocery warehouse and distribution center. From neighborhood stores to behind-the-scenes operations, every team member plays a role in helping us serve our guests and strengthen the communities