Guest Service Representative
Buffalo Lodging Associates, LLC · Cheektowaga, NY · 1 mo ago
Customer Service$16.5–$17.5/hrFull-time
About the role
TownePlace Suites® by Marriott Buffalo Airport is seeking a Front Desk Agent to join their team!
Responsibilities
- Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handling cash, credit card information and goods at the property.
- Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Responding to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
- Updating and canceling reservations in the system as requested by the guest.
Requirements
- Customer Service experience, in a hotel setting preferred.
- A High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have a valid drivers license, and acceptable driving history subject to company approval.
Qualifications
- Must be available for Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, and Weekend Availability.
Skills
- Excellent communication skills.
- Attention to detail.
- Ability to work independently and as part of a team.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
Pay
Pay range: $16.50-$17.50
Schedule
Typical Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend Availability needed