Guest Service Mgr Level III
Lowes Foods · Reidsville, NC · 6 days ago
OTHRFull-time
About the role
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits. Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets.
Benefits
- Medical, Dental, and Vision insurance
- 401K and Pension Plan
- Employee discount for shopping
- Paid time off
- Weekly pay
Responsibilities
- Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
- Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
- Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
- Deliver on-the-job training (OJT) programs and materials.
- Drive measurement based continuous improvement of OJT.
- Select, train and develop Guest Service Leaders.
- Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
- Provide feedback and partner with the store management team to deliver solutions.
- Manage training activities (OJT