Guest Service Leader PT

Responsibilities

• Maintains front-end Guest Service Standards and executes the No Noticeable Wait Policy at all times.
• Manages guest traffic flow on both the guest and bagging sides of the register, interacting with guests and monitoring productivity.
• Collaborates with the Store Manager and Guest Service Manager to schedule staff to meet service goals within labor guidelines.
• Trains cashiers to call additional hosts to the front end based on guest needs and the daily call-up list.
• Handles guest and host requests, refunds, overrides, and check approvals promptly and professionally.
• Ensures the front end is clean, neat, clutter-free, and the parking lot is free of debris and excessive carts.
• Serves as a positive role model for front-end hosts in speech, manner, dress, hygiene, and integrity.
• Ensures unused check lanes are blocked off when not in use.
• Monitors and enforces front-end policies related to Asset Protection and Shrink Control.
• Provides training and direction to hosts not meeting front-end standards and communicates performance issues to the Guest Service Manager.
• Offers constant on-the-job feedback to front-end hosts to maintain service levels.
• Processes guest orders, including performing as a cashier or guest service clerk.
• Performs other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front-end operations.
• Ability to supervise people, including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrated successful use of math skills.
• Ability to work well with computers.