Guest Service Leader PT

About the Role

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintain front-end service standards to meet the No Noticeable Wait Policy at all times.
• Manage guest traffic flow from both the guest and bagging sides of the register, using positioning to interact with guests and monitor productivity.
• Collaborate with the Store Manager and Guest Service Manager to create schedules that provide the desired service level within established labor guides.
• Train cashiers to call additional hosts to the front end based on guest needs and the daily call-up list.
• Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
• Ensure the front end is clean, neat, and clutter-free at all times, and that the parking lot is free of debris and excessive carts.
• Serve as a positive role model for all front-end hosts in speech, manner, dress, hygiene, and integrity.
• Block off unused check lanes when not in use.
• Monitor and enforce all front-end policies related to Asset Protection and Shrink Control.
• Provide training and direction to hosts not meeting front-end standards and communicate performance issues to the Guest Service Manager.
• Offer constant on-the-job feedback to front-end hosts to maintain service levels.
• Process guest orders, including performing as a cashier or guest service clerk.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front-end operations.
• Ability to supervise people, including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrated proficiency in math skills.
• Ability to work well with computers.