Guest Service Leader PT

About the Role

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintains front-end standards detailed in the No Noticeable Wait Policy at all times.
• Manages guest traffic flow from both the guest side and bagging side of the register, using positioning to interact with guests and monitor productivity.
• Works with the Store Manager and Guest Service Manager to ensure scheduling meets desired service levels within established labor guides.
• Trains cashiers to call additional hosts to the front end based on guest needs and the daily call-up list.
• Handles guest and host requests, refunds, overrides, and check approvals promptly and professionally.
• Ensures the front end is clean, neat, and clutter-free at all times, and the parking lot is free of debris and excessive carts.
• Serves as a positive role model for all front-end hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces front-end policies related to Asset Protection and Shrink Control.
• Provides training and direction to hosts not meeting front-end standards.
• Communicates problem areas and underperforming hosts to the Guest Service Manager.
• Provides constant on-the-job feedback to front-end hosts to maintain service levels.
• Processes guest orders, including performing as a cashier or guest service clerk.
• Performs all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front-end operations.
• Ability to supervise people, including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrated proficiency in math skills.
• Ability to work well with computers.