Guest Service Desk Clerk

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

Responsibilities

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
• Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Quality Standards: Ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Money Handling: Distribute cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are met. Accurately process transactions and maintain all cash and media at Service Counter registers.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

Requirements

• Availability: Minimum availability of 16 hours per week, with at least 8 hours per day on available days.
• Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
• Attention to Detail: Ability to process information accurately through the register system and prioritize multiple tasks effectively.
• Communication Skills: Ability to communicate effectively with both guests and associates.
• Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
• Teamwork: Strong communication and collaboration skills, with an interest in supporting your team’s success.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand in place for long periods of time; walk in the store; bend, stoop, and kneel regularly.
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential support related to various personal issues.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.

Schedule

This is a part-time or full-time position with a schedule that may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.