Guest Service Desk Clerk

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are our top priority—reflected in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

Join our team as a Guest Services Clerk and play a key role in delivering outstanding service while ensuring smooth operations at the Guest Service Desk.

Responsibilities

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
• Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support Guest Needs: Assist guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Quality Standards: Ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Money Handling: Distribute cashier tills and partner with cashiers throughout the day to meet associate and guest needs. Accurately process transactions and maintain all cash and media at Service Counter registers.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

Requirements

• Availability: Minimum availability of 16 hours per week, with at least 8 hours per day on available days.
• Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
• Attention to Detail: Ability to process information accurately through the register system and prioritize multiple tasks effectively.
• Communication Skills: Ability to communicate effectively with both guests and associates.
• Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
• Teamwork: Strong communication and collaboration skills, with an interest in supporting your team’s success.

Physical Demands and Work Environment

• Ability to stand in place for long periods, walk in the store, bend, stoop, and kneel regularly.
• Requires fine finger and broad manual dexterity, as well as eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and work-life balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Access to 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential support on various personal matters.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.

Schedule

This is a part-time or full-time position with a schedule that may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.