Guest Service Desk Clerk

About the role

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Responsibilities

• Provide Outstanding Service
• Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
• Ensure Smooth Operations
• Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support Guest Needs
• Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Distribute cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers. Honor Commitments
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team
• Perform other duties as assigned.

Requirements

Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.

A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.

The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.

Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Qualifications

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.

The physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.

Skills

Ability to communicate effectively with both guests and associates.

Operate all necessary equipment and excel in an environment with a wide range of goods and services.

Strong communication and collaboration skills, with an interest in supporting your team’s success.

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Savings for Retirement: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Pay

Hourly rate varies based on experience and qualifications.

Schedule

This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.