Guest Service Desk Clerk

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

Join our team as a Guest Services Clerk, where you’ll take ownership of guest interactions, ensure smooth operations, and support a variety of guest needs in a friendly and professional manner.

Responsibilities

• Provide outstanding service by responding promptly to guest inquiries, offering product and service information, and resolving complaints—whether in-person, by phone, or electronically.
• Ensure smooth operations by accurately processing transactions, maintaining cash and media at the Service Counter, and managing tasks like cashier tills distribution, DMV, Lottery, and ticket sales.
• Support guest needs by assisting with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Maintain quality standards, including meeting quantity expectations at 100% by 10 am and 5 pm.
• Handle money by distributing cashier tills, partnering with cashiers to meet associate and guest needs, and accurately processing transactions.
• Honor commitments through regular, timely attendance in compliance with the work schedule and providing adequate notice for occasional absences.
• Collaborate with the team by performing other duties as assigned.

Requirements

• Availability: Minimum of 16 hours per week, with at least 8 hours per day on available days.
• Customer Focus: Genuine interest in helping and engaging with guests, with strong interpersonal and service skills.
• Attention to Detail: Ability to process information accurately through the register system and prioritize multiple tasks.
• Communication Skills: Effective communication with both guests and associates.
• Technical Skills: Operate necessary equipment and excel in an environment with a wide range of goods and services.
• Teamwork: Strong communication and collaboration skills, with an interest in supporting team success.

Physical Demands and Work Environment

• Ability to stand in place for long periods, walk, bend, stoop, and kneel regularly.
• Requires fine finger and broad manual dexterity, as well as eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods, move and handle boxes of merchandise, and perform all functions as described.
• Work varied hours/days, including nights, weekends, and holidays, as needed.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time associates receive a $1 premium per hour on Sundays and select holidays. Full-time associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Includes 3 weeks of paid parental leave, fitness reimbursement, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal issues.
• 401(k) Retirement Plan: Festival Foods offers a 401(k) with an annual discretionary match to help associates reach their savings goals.

Schedule

This is a part-time or full-time position with a schedule that may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.