Guest Service Coordinator Hospitality Ambassador

About the role

At Sauna House, we've reimagined the ancient traditions of the thermal cycle for the modern world. We create intentional experiences that promote recovery, relaxation, and well-being through heat, cold, rest, and therapeutic massage — welcoming everyone from seasoned practitioners to those just beginning their wellness journey. We believe exceptional guest experiences begin with exceptional people, which is why we invest in our team through coaching, collaboration, and real opportunities for growth. Mission — To improve the mental and physical well-being of the world, one guest at a time. Values — Belonging, Joy, Honesty, Stewardship, Presence.

Responsibilities

• Guest Experience & Hospitality: Create a warm, attentive experience at every touchpoint — greeting guests at check-in and anticipating their needs throughout the visit