Guest Service Associate | Omaha, Nebraska

What You’ll Do

• Manage opening/closing procedures and ensure smooth daily operations.
• Cooky flow, handle inquiries, and maintain the reservation system.
• Educate guests on services, Wax Pass benefits, products, and current promotions to drive sales.
• Manage front desk and retail areas, including restocking and organization.
• Deliver a personalized guest experience using brand standards and service techniques.
• Maintain performance goals set by the center.
• Follow company policies, dress code, scheduling, and safety standards.
• Participate in training sessions, community events, and marketing initiatives.

What We’re Looking For

• A friendly, positive, and professional attitude.
• Ability to work flexible shifts, including evenings & weekends.
• Sales experience is a plus—helping guests find the best products, services & packages!
• A strong team player who thrives in a fast-paced environment.
• A passion for beauty and building genuine guest relationships.
• Ability to lift and move items up to 25 pounds.
• Ability to reach items stored at various heights.
• Ability to stand and work on the floor for extended periods of time.

Compensation & Benefits

• Hourly Base Pay + Additional Compensation: Earn commissions on packages and rebook bonuses!
• Participating in bonus contests that reward top performers.
• Benefits (for Eligible Associates): Medical, dental, and vision insurance, 401(k) with employer match, Paid Time Off that increases with tenure (including vacation, personal, and sick leave, accrued per company policy), Employee discounts (free waxing services + 40% off retail products).

How To Apply

Apply through this posting or visit our career page: https://waxcenter.com/pages/corporate-careers. This role is not eligible for visa sponsorship.

About the Role

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard™. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

Qualifications

Must be at least 18 years of age or older to apply.