Guest Service Agent - PM

Job Summary

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Essential Job Functions

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understand daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of room rates, packages, discounts, and promotions
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Aid guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

Competencies

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Multitasking ability
• Flexibility with schedule

Required/PREFERRED Education and Experience

• Hotel or customer service experience is preferred

Additional Eligibility Qualifications

• Satisfactory criminal background screening required

Physical Demands

• Regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds

Expected Hours of Work

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO Statement

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Notice of E-Verify Participation

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents: E-Verify Notice of Participation Right to Work By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.